1.How long has your company been operating? Is it the original factory?
Our company has been in operation for 4 years and is an original factory. We have 1100 workers and a 3800 square meter factory, and we have obtained many certificates in this field
2.Is it original? What brand do you mainly deal in?
Yes, we are original. Our main products include the Airbomb Tornado series, UZY series, RandM Trnado series, Bang series, Elf Box series, and IGET series
3.How should I choose a flavor?
After placing an order, you can send us the flavor you want in the chat box or specify the flavor you want in the order. We will ship according to your chosen taste. Our product packaging is ten pieces per box
4.What is the mode of transportation? What is your logistics process? How long does transportation take?
Our usual transportation methods are depending on the destination country) via UPS, DHL, Fedex, TNT, EMS, Air express, etc.. Firstly, your package will be sent to the headquarters forscanning. After scanning, it will be transported to the airport and arranged for a flight to Germany. After arriving in Germany, customs clearance usually takes 1~3 days. After customs clearance is completed, Logistics company will pick up and scan your package within 1~3 days. After scanning, logistics company will deliver the package to you
5.Do I need to pay taxes? Will my package be detained by customs?
If you need to pay taxes and fees, we will inform you as soon as possible. Most of the time, there is no need to pay taxes and fees. We will solve all problems related to customs and protect your personal inform
About returns and exchanges
1.All products are strictly inspected before packaging to ensure that the defective rate is less than 1%.
2. If any defects are caused during transportation or improper use,We will send you a substitute in your next order.
3. The buyer is responsible for the shipping cost of the return, and the seller is responsible for the shipping cost
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